Dealer Sentiment ‘Remarkably Stable’ Despite Traffic, Profits
Cox Automotive analysts say U.S. dealers reported strong traffic and profits but have remained largely pessimistic in their view of the auto retail market in the second quarter.

Cox Automotive’s Dealer Sentiment Index ticked up to 49 in the second quarter, a statistically insignificant improvement that lags behind the firm’s traffic and profit indexes.
Photo courtesy Cox Automotive
ATLANTA — According to data from the recently released Q2 2019 Cox Automotive Dealer Sentiment Index, U.S. auto dealer sentiment is similar to the first quarter as the overall current market index remained in negative territory.
The current market index — a measure of business conditions in Q2 2019 — rose one point to 49, which is not a statistically significant increase. Again this quarter, the index shows that slightly more dealers feel the current market is weak compared to those who feel the current market is strong.
Analysts said improvements in key drivers supported the slight upturn in the current market view. The customer traffic index, reflecting expected seasonality, and profit index both saw statistically significant gains from Q1. Meanwhile, the costs index saw a decline. The traffic index is at its highest level ever and the profit index is tied with its highest reading, while the cost index is at its lowest point, dating back to the start of the survey in Q2 2017.
“The overall view of the market is remarkably stable this spring relative to the beginning of the year,” said Cox Automotive Chief Economist Jonathan Smoke.
Moderating cost pressures, less concern with market conditions and interest rates, and fewer challenges from regulations are the key measurable differences relative to this time last year.
Expectations for the next quarter fell but remained in positive territory at 55. The decline was driven by a big drop in expectations by independent dealers. By contrast, expectations for the next 90 days were unchanged among franchised dealers.
Based on the way dealers describe the market, used-vehicle sales saw gains in Q2 from Q1 but remained similar to year-ago levels. The index on used-vehicle inventory, however, fell and was noted as declining, which was a reversal from the growth trend last quarter. That trend draws into question whether strong used-vehicle sales can continue as inventories tighten, analysts said.
New-vehicle sales were stable compared to last quarter and last year, but new-vehicle inventory is growing. The new-vehicle market is an interesting contrast to the used market, as the used market is stronger and improved quarter over quarter. Used-vehicle inventory is also declining while new-vehicle inventory is expanding.
“It is encouraging to see that dealers remain optimistic,” Smoke added. “But their outlook has moderated substantially from the peak in optimism we saw last year as numerous negative factors continue to dampen future expectations. If market strength is being driven by used vehicles, can used-vehicle sales remain strong considering declining inventory? That’s a concern to watch in the coming months.”
To review the Q2 report in its entirety, click here.
More Dealer Ops

Ladies and Gentlemen, This Is a Dealership: Why the Fundamentals Still Decide Who Wins
A teaching moment by a legendary football coach happens to apply perfectly in the auto retail space. Learn what it is and how to use it to your store’s advantage.
Read More →
Timing the Market Can Hurt Long-Term Program Performance
For dealer-owned reinsurance entities, avoiding volatility entirely can mean falling behind inflation and missing market rebounds that drive long term surplus growth. Missing just a handful of strong market days can materially impact cumulative returns—an important reminder for long horizon trust and investment strategies.
Read More →
Dealer Ads and the FTC
The agency has made it clear in recent enforcement actions and warnings, in auto retail and other industries, that advertised prices must include all nonoptional costs to the consumer.
Read More →
Used Autos Supply Dwindles
The March shopping surge, despite high prices, cut into inventory by the most since the thick of the pandemic, Cox Automotive analysts calculated.
Read More →
Managing Risk Effectively Through Changing Times
The variables influencing risk pricing have changed significantly over the past five years. Being proactive and responsive to emerging trends is not optional but essential.
Read More →
Survey Reveals What Won't Fix What's Breaking Car Sales
AutoPayPlus says extra-long auto loans are trapping consumers and threatening the dealer trade-in cycle, and that the industry is leveraging the wrong tools to combat high MSRPs.
Read More →
IA American Appoints Two Execs
Senior vice presidents of the company's agent and dealer channels chosen to support general agents and help auto dealers with sales and performance.
Read More →
Cox Automotive Acquires Inspection Firm
Full ownership of Alliance Inspection Management, or AiM, meant to unlock growth for Manheim inspection capabilities
Read More →
Assurant Expands Partnership With Holman
Extended collaboration delivers training, products and performance development to 30 newly acquired Holman dealerships
Read More →
Franchises, Throughput Down in First Half
A handful of states see franchise growth through June, while EV sales per store boost overall business in U.S.
Read More →